Looking to lead a team of top Customer Success Managers?The ideal candidate will have experience managing a team of mid-market or enterprise customer success managers in a fast growing SaaS company.
To be successful in this role you will need to be an exceptional leader with a passion for driving your team's success.
Bizzabo is the only Event Success Platform.
Bizzabo’s all-in-one event software enables in-person events to deliver unique attendee experiences through intelligent and intent-based personalized engagement.
We help companies measure, manage and scale events towards key business outcomes, empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events.
Bizzabo powers events for brands like Forbes, Hubspot’s INBOUND, Dow Jones, Gainsight, Bank of Ireland and Electronic Arts.
The company was founded by Boaz Katz, Alon Alroy and Eran Ben-Shushan, and has more than 120 employees in its New York and Tel-Aviv offices.WHAT YOU’LL BE DOING:Managing a team of Customer Success Managers and be accountable for their success and developmentCollaborating with sales team to support sales effortsCollaborating with marketing team to design content strategy for customersCollaborating with product team to communicate customers’ needs and help design an ideal offeringBringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and visionAttending and presenting at conferences, events and webinarsContributing to an awesome and fun work environmentManaging customer accounts to maximize their Bizzabo experienceTraining and on-boarding new customersLaunching and managing new customer success initiativesIdentifying up-sell and cross-sell opportunities from existing accountsMonitoring risky accounts and proactively take action to achieve successDesigning an amazing and memorable customer experienceEscalation-conflict management-real timeAnalyzing accounts performance and suggesting constant improvementsWHAT YOU HAVE:Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customersSkilled at identifying process improvements and operational excellence within a growing teamImaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business3-5+ years of Customer SuccessManagement at a fast growing SaaS organization2+ years experience in managing a team of mid-market or enterprise Customer Success ManagersProven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retentionTHE BIZZABO COMMUNITY:At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it.
Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo.
Bizzabo fosters an environment of communication and trust.
We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.
PERKS:We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.We are a dog friendly office!
Our office is located on 27th and Broadway- a prime area for great lunch spots, train accessibility, and views of the Empire State Building.We're a company that loves our food.
We have a fully stocked fridge and pantry and bi-weekly catered breakfast and lunch.
We have quarterly Bizzabonding activities and lunch and learns where Bizzaboers can share unique talents or interesting things they have learned.
Location/Region: New York, NY (10018)