Will provide hardware and technical support to LGC customers in Tennessee.
Work will primarily be assigned to the West TN customer base.
Will be able to work independently.
Provide timely solutions to customer problems and meet technical support needs.
Provide on site or phone support in other areas when/where needed.
Mentor other hardware reps including assistance with scheduling and providing specialized training.
Manage satellite office in their region for neatness, equipment deployment, etc.
Equipment installation including cable, software, configuration, and customer training.
Maintain excellent customer relations.
Look for opportunities to market LGC products and services.
Conduct preventative hardware maintenance at customer sites.
Keep accurate records and submit appropriate paperwork.
Extensive knowledge with computers – Troubleshooting, Assembly, Repair.
Knowledge of hardware components – their function and purpose.
Knowledge in the following: Configurations, operating systems, connectivity, and network setup.
Background in building, troubleshooting, and repairing computers and computer related equipment.
Interpersonal and communication skills are needed for customer interaction.
Highly motivated and detailed.
Must be a person of integrity.
Must be able to work independently.
Organizational skills needed with the ability to prioritize.
Analytical thinking with the ability to offer solutions for complex problems.
Ability to use good/safe judgement with extensive travel time.
These job tasks may be modified by the employer based upon company needs. Employee may be required to perform functions beyond those mentioned in this job description. Local Government Corporation is an at-will employer which means you may be discharged with or without cause, and with or without prior notice at any time.
Location/Region: Jackson and surrounding areas