As a Motor Werks Service Advisor, you'll drive your own success with in demand product lines and unrivaled service standards that keep Customers returning to you.
We have a reputation for excellence and you will too. Success is possible if you cherish our customer relationships, are self driven to learn, have high energy, exhibit integrity and accountability with our customers as well as among the team you work with at Motor Werks.
The Motor Werks Auto Group is looking to add Experienced Service Advisors to our team in Hoffman Estates. Our most successful Advisors don't have super powers, but they do cherish and own their customer relationships from beginning to end.
We're the best at fostering long term and continuous relationships, that's why our Service Advisors specialize in repeat customer relationships.
* Medical, Dental & Vision Insurance
401K Plan *
Paid time off *
Short/Long Term Disability *
Employee Assistance Program *
Growth opportunities *
Paid Training *
Employee vehicle purchase plans *
Saturday Lunches *
Complimentary Starbucks Coffee and various other fountain drinks
Family owned and operated *
Employee Appreciation and Engagement Events
Health and Wellness Programming *
Family owned and operated *
Discounts on products and services
* Ensure that the initial and returning experience for each Customer is welcoming and consistently focused on exceptional service
Communicate effectively in-person, over the phone, via email and text
Proactively consult and guide customers to the appropriate next step in the service of their car and applicable service specials
Consistent use and successful navigation of our customized CRM and industry specific programs
Adhere to provided metrics expectations, successful guidelines and requirements
Verifying customer car night drops
Loaner car management *
Performing vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed
* 1 ½ + years of Advising experience is preferred
Successful completion of most recent Manufacturer Training is a plus
Reynolds or CDK, MPI or CRM Suite experience is helpful
Strong Customer Focus with a high level of interest in taking the necessary time that our Customers need
Strong interest in continuous learning
High Energy and Positive Attitude
Ability to work in high production environments with a continued quality focus
Also required is a successful completion of Pre-employment drug test/physical/ and background check
Minimum of 5 years of driving with a valid driver's license with an acceptable motor vehicle report history is preferred
It is the policy of Motor Werks, as an equal opportunity employer, to attract and retain the best qualified individuals available, without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation, age, disability or veteran status.
Location/Region: Hoffman Estates, IL (60169)